If you forgot it: on the sign in screen, tap Forgot password?, enter the email address on your account, and we will send you a reset link. The link expires after one hour. If it does not arrive within a few minutes, check your spam folder and make sure you entered the address you registered with. You can also request one directly from the password reset page.

If you know it and want a new one: go to Settings and use Change password. You will need your current password, and the new one must be at least 8 characters. We email you a confirmation whenever your password changes.

If you created your account with Google and have never set a password, you will see Set a password instead. See the next question.

Not until you set one. Google accounts sign in with the Continue with Google button on the website and in both apps. You can keep doing that forever.

Setting a password is optional, but it unlocks two things: signing in with email and password as a fallback, and changing the email address on your account (which requires a password to confirm). Go to Settings and choose Set a password. Transferring gear to someone else also asks for your password, so set one before you try that.

Go to Settings and choose Change email. Enter the new address twice and confirm with your account password.

For security, changing your email signs you out everywhere. We send a 6 digit verification code to the new address; enter it on the verification screen and then sign back in with the new email. The code expires 15 minutes after it is sent, and you can request a new one from the same screen.

If your account was created with Google and has no password, your email is managed by Google. Either update it in your Google account and sign in again, or set a password in Settings first and then change the email here.

1. Check your spam or junk folder, and any "Promotions" or "Updates" tabs. Mail from Lenstag comes from an @lenstag.com address.
2. Double check the address you entered. A typo in your email at sign up is the most common cause.
3. Wait a minute. Delivery is usually instant but can occasionally lag.
4. Request a new one. Verification codes can be resent from the verification screen after a short cooldown; password reset links can be requested again from the sign in screen.

Verification codes expire after 15 minutes and reset links after one hour, so use the most recent email we sent. Still stuck? Write to support@lenstag.com from the address you signed up with.

In the iOS and Android apps, open Settings and edit the Name field under Account. It saves as soon as you finish typing. Your name is used on emails we send you and as a default on document templates.

Email support@lenstag.com from the address on your account and ask for it to be deleted. Please mention whether you have an active Lenstag Pro subscription so it can be cancelled first; subscriptions bought through the App Store or Google Play need to be cancelled by you in those stores (see managing your subscription).

If any of your gear is currently flagged stolen, tell us whether you want it to stay in the public stolen registry after the account is gone.

Choose Add gear, then:

1. Brand and model. Start typing and pick from the suggestions. The list covers most cameras, lenses and accessories, and picking a suggestion keeps the spelling consistent so stolen gear searches match.
2. Serial number. Type it exactly as printed on the item, or use the camera button next to the field to photograph the serial plate and let Lenstag read it for you. If you use a photo, it is also submitted as your verification photo, so the item goes straight to Pending.
3. Notes and documents (optional). Add purchase details, and attach receipts, warranty cards or proof of purchase. Documents are private to your account.

New items without a photo start as Unverified. The next step is verification.

Free accounts can register up to 9 items. Lenstag Pro removes the limit.

Unverified You added the item but have not submitted a serial number photo yet. Unverified gear is on your list, but it cannot be reported stolen or transferred.

Pending Your photo has been submitted and is waiting for review. Nothing else is needed from you.

Verified The serial number in your photo matched what you typed. Verified gear can be reported stolen, transferred to another owner, and is what the public stolen registry trusts.

Stolen You reported the item stolen. It appears in the public registry and anyone checking its serial is warned. Editing the report or marking it recovered is done from the item.

Archived Hidden from your gear list. Use this for gear you sold outside Lenstag or no longer own. Archiving does not delete anything.

Open the item and choose Submit for verification, then take or upload a clear photo of the serial number on the item itself. Fill the frame with the serial, keep it in focus, and make sure every character is readable. You can add a short description for the reviewer, for example where the serial is located or if part of it is worn.

Verification is reviewed by a person, not a script. Each photo is checked for typos, that the number in the photo matches what you typed, and that it really is the item's serial number. Reviews usually take a day or two. You will get an email when the item is approved, or explaining what to fix if it is not.

Tip: registering and verifying before anything happens matters. Verified gear can be flagged stolen in seconds, while an unverified item stolen today still has to be verified first, and by then it may already have been sold.

The usual reasons are:

• The photo is blurry, dark, or the serial is cut off.
• The serial in the photo does not match the one you typed (often a single wrong character, or letter O versus digit 0).
• The photo shows a different number, such as a model number, a lens filter size, or a box label rather than the item.
• The photo is of a receipt or screenshot instead of the item.

Fix the serial if it was typed wrong, then submit a new photo. The item returns to Pending and goes back in the review queue. If you think the rejection was a mistake, reply to the email you received or contact support@lenstag.com.

Open the item from your gear list. From there you can set or change its photo, add dated notes, and attach documents (PDF or images, up to 20 MB each). Purchase date, price, location, warranty and current value live on the Value page, where you can also export your whole inventory as a PDF or spreadsheet for insurance, a police report, or a sale.

Notes and documents are private to your account. They are never shown in the public stolen registry.

If you sold it to another Lenstag user, transfer it so the record follows the item. Otherwise open the item and choose Archive. Archived gear disappears from your list and no longer counts toward the free limit, but the record is kept.

To restore an archived item, email support@lenstag.com with the brand, model and serial number and we will put it back on your list.

Only Verified items can be transferred. Open the item, choose Transfer, enter the new owner's email address twice, and confirm with your password.

• If they already have a Lenstag account under that email, the item moves to their account immediately. You both get a confirmation email.
• If they do not, we email them a claim link that stays valid for 30 days. They need to create an account (or sign in) using that same email address and then open the link. Until they claim it, the item stays on your account. If the link expires, just start the transfer again.

The item keeps its verified status, photos and serial history. Your private notes and documents stay with the record, so remove anything you do not want the new owner to see before transferring.

You cannot transfer gear to your own email address, and accounts that sign in only with Google need to set a password first.

You will get an email from Lenstag with the item and a Claim this gear link. Create a Lenstag account using the exact email address the transfer was sent to (or sign in if you already have one), then open the link. The link works for 30 days and can only be used once.

If you see "You must sign in as the invited email", you are signed in with a different address. Sign out and sign in with the one the email was sent to, or ask the sender to redo the transfer to your preferred address.

Open the item and choose Report stolen. Describe what happened and anything identifying about the item (stickers, scratches, what was in the bag with it), and add the last known location if you have it. Submit, and the item switches to Stolen right away.

Only Verified items can be flagged. If the item was still unverified when it was taken, submit it for verification now with whatever you have (a receipt showing the serial, a photo from before it was stolen) and mention in the description that it has been stolen so it can be prioritised.

Also file a police report. Lenstag helps prevent resale and generates leads, but the police are the ones who can recover the item and act on a tip. The stolen item page on Lenstag is a handy thing to attach to the report.

• The brand, model, serial number, your description and the location you gave are listed in the public stolen gear registry, and the item's serial is flagged to anyone who checks it on the website or in the apps.
• Anyone who spots the item (a buyer, a shop, a rental house) can submit a tip from the registry. Tips come to Lenstag support, who pass them along to you.
• You receive an email confirming the report, and further emails if there is news.
• You can edit the description or location at any time from the item, and mark it recovered when it comes back.

Open the item and choose Mark recovered. You will be asked how you got it back; those notes are stored on your account for your records only and are not shown publicly. The item returns to Verified, it drops out of the public registry, and serial checks stop flagging it.

Search the serial number in the stolen gear registry on the website (no account needed), or use the Check tab in the iOS or Android app, where you can scan the serial with your camera instead of typing it. Partial serials work, so you can search on the first few characters if the rest is hard to read.

No match is good news, but it only means nobody has reported that serial on Lenstag. Always buy used gear from someone who can show proof of ownership, and ask them to transfer the item to you on Lenstag if it is registered.

If you do get a match: do not buy the item, submit a tip from the listing so the owner can be told, and contact local police if you have information about where it is.

Open the item in the stolen gear registry (search its serial, then click it) and choose Submit a tip. Tell us where you saw it: a listing link, a shop, a city, anything helps. Adding your contact details is optional, but it lets the owner or police follow up. In the apps, tips are submitted from the results screen after a serial check.

Tips go to Lenstag support, who contact the owner. Thank you; tips are how gear gets recovered.

Lenstag is free for up to 9 items with monthly alert emails and the core register, verify, transfer and report stolen features. Lenstag Pro is an annual subscription that adds:

• Unlimited gear. Register your whole kit.
• Faster alerts. Weekly, daily or instant emails when photos taken with your gear show up online, plus the ability to ignore your own sites.
• All business document templates. Every contract and release, for every supported country.
• Priority support. Pro questions go to the front of the queue.

Your plan is tied to your account, not to a device. Upgrade once and it applies on the website and in both apps.

Upgrade to Pro

It depends on where you bought Pro. Settings shows which one applies to you under Lenstag Pro.

• Card (Stripe) on lenstag.com: Settings, then Manage billing to update your card, or Cancel subscription.
• PayPal on lenstag.com: Settings, then Cancel subscription. Payment details are changed in your PayPal account.
• App Store (bought in the iOS app): managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, or use Manage Subscription under Billing in the Lenstag app.
• Google Play (bought in the Android app): managed by Google. Open the Play Store, tap your profile, then Payments & subscriptions, or use Manage Subscription under Billing in the Lenstag app.

Lenstag cannot cancel or refund App Store or Google Play purchases on your behalf; those have to go through Apple or Google. For card and PayPal subscriptions, contact support@lenstag.com if you need help.

On the website, Settings shows your transaction history under Lenstag Pro with a PDF download for each payment. In the apps, open Settings, then Billing & Transactions. App Store and Google Play purchases also appear in your Apple or Google purchase history.

1. Make sure you are signed in with the same email address you used when you upgraded. Pro follows the account, so a second account will not have it.
2. If you bought it in the iOS or Android app, open the upgrade screen in that app and tap Restore Purchases. That re-checks your App Store or Google Play purchase and applies it to the signed in account.
3. Sign out and back in, or reload the website.

Still showing Free? Email support@lenstag.com with your account email and the receipt from Stripe, PayPal, Apple or Google.

Lenstag continuously scans the web for photos taken with your registered gear, using the camera and lens serial numbers embedded in image files. When your gear shows up somewhere, that is a sighting, and it appears on your Alerts page. Sightings help find stolen gear and also show you where your own photos are being used.

Email frequency is set in Settings under Alerts. Free accounts get a monthly digest; Pro can choose weekly, daily or instant. You can limit alerts to stolen gear only or verified gear only, and list domains to ignore (your own portfolio site, for example). Choosing Never turns the emails off without turning off scanning.

Documents (called Forms in the apps) is a library of fillable photography business templates: model releases, wedding and portrait contracts, copyright transfers, liability releases, assistant photographer agreements, cease and desist letters, DMCA takedowns and settlements, with versions for the United States, Canada, the United Kingdom and Australia.

Pick a template, fill in the fields, sign on screen, and export a PDF. You can also send a document to a client or model for their signature by email; they sign from a link without needing a Lenstag account, and you are notified when it is complete. Your own details and frequent clients can be saved so they fill in with one tap.

Some templates are free; the full library is part of Lenstag Pro. The templates are provided as is and are not legal advice. For anything with real money on the line, have a lawyer look at it.

Email support@lenstag.com. To get a useful answer on the first reply, include the email address on your Lenstag account, which platform you are using (website, iPhone, Android), and for gear questions the brand, model and serial number. Screenshots are always welcome.

Lenstag has been built and run by one person since 2013, so replies can take a little while, but every message gets read. Pro subscribers get priority.

Nothing, unless you report an item stolen. Your gear list, photos, notes, documents and value data are private to your account. When you flag an item stolen, its brand, model, serial number, the description and location you entered, and the date reported become visible in the public registry so buyers can check it. Your name and email are never shown; tips reach you through Lenstag support.

The full details are in the Privacy Policy and Terms of Use.